sNova VPNTerms of Use
These terms are the agreement between you and High Star Co Ltd for the use of the sNova VPN apps and service. By installing or using sNova VPN you accept them. If you do not accept them, do not use the service.
1. Who we are
High Star Co Ltd, Bulgaria, contact support@snovavpnapp.com (“we”, “us”).
2. Who may use the service
You must be at least 16 years old, or the minimum age at which you can agree to a contract where you live, whichever is higher. You must not be located in a country where our service, or the use of a VPN, is prohibited by law. You are responsible for knowing the law that applies to you.
3. What the service is
sNova VPN routes the internet traffic of your device through a server we operate, so that the sites you visit see that server's address instead of yours, and so that the network you are connected to cannot read your traffic.
The service is offered on two levels:
- Free to start. Every device gets an allowance of traffic at no cost, with no sign-up and no payment details. You can earn more by inviting friends: when a person you invited installs sNova VPN and starts using it, both of you receive a bonus on top of your own allowance. Bonuses are capped per device over a rolling 30 days, counted anew each day. Traffic you have not used carries over up to that cap; above it, nothing further is added until the count falls back. Free traffic has no cash value. The current amounts, and what is left, are always shown in the app.
- Paid subscription. Unlimited traffic for the duration of the subscription, plus access to every location we offer.
We may change the starting allowance, the referral bonuses, the list of locations, and the features included in each level. If a change reduces what a paid subscription gives you, we will tell you in the app before it takes effect, and you may cancel.
4. What we do not promise
We work to keep the service available and fast, but we do not guarantee that it will be available without interruption, that any particular server will be reachable, or that any particular speed will be achieved. Speed depends on your own connection, your distance from the server, and the load on the network.
We do not promise access to any specific website or online service. A site may choose to block traffic from VPN servers, and services may restrict content by region under their own rules. The service is not sold as a way to reach any particular resource, and we will not compensate you if one becomes unreachable.
5. Your device
There is no account. The allowance, bonuses and purchases are tied to an identifier the app creates for your device. Reinstalling the app or erasing the device does not grant a new starting allowance. Purchases are tied to your Apple Account and can be restored on any device signed in to it. If you want the records tied to your device removed, see the Privacy Policy, section 8.
6. Subscriptions, renewal and cancellation
- Subscriptions are sold and billed by Apple through your Apple Account. Prices are shown in the app in your local currency before you confirm.
- Payment is charged when you confirm the purchase.
- A subscription renews automatically for the same period at the same price, unless you turn off auto-renewal at least 24 hours before the current period ends. Apple charges the renewal within the 24 hours before the period ends.
- You manage and cancel the subscription in your Apple Account settings, not in our app. Deleting the app does not cancel it.
- If an introductory or discounted period is offered, its length and price are shown before purchase, and it converts to the regular price at the end. Apple's rules on eligibility apply, and an offer may not be available to everyone.
- Refunds are handled by Apple under Apple's terms. We cannot issue refunds for purchases made through the App Store. If you live in the European Union or another jurisdiction with a statutory right of withdrawal, that right is unaffected by this paragraph.
- Free traffic has no cash value, cannot be exchanged for money, and cannot be moved to another device.
7. How you may use the service
Use it for your own lawful purposes. You may not:
- break the law of any country involved, or help anyone else do so;
- send spam, run mass automated requests, scan or attack other networks, or distribute malware;
- infringe copyright or other people's rights;
- transmit material that sexually exploits children, incites violence, or is otherwise abusive;
- resell, rent out, or share the service with people outside your household, or use one device as a shared gateway for others;
- attempt to circumvent the traffic allowance or interfere with the operation of our servers;
- abuse the referral programme: invite devices you control yourself, generate installs by automated or paid means, or post invitation links in a way designed to produce installs that are not real people. We may withhold bonuses obtained this way and revoke the device's access.
We measure how much traffic each device transfers in order to apply the allowance and to detect this kind of abuse. We do not need to know what the traffic contains to do so.
8. Suspension and termination
We may suspend or revoke a device's access if it breaks section 7, that is used in a way that damages the service or other users, or where we are required to do so by law. Where it is reasonable and lawful, we will tell you why and give you a chance to put it right. If we revoke access from a paying device for a reason that is not your fault, we will ask Apple to refund the unused part of the period.
You may stop using the service at any time by deleting the app, and ask us to delete the records tied to your device as described in the Privacy Policy.
9. Your privacy
What we do and do not record is set out in the Privacy Policy, which forms part of this agreement. In short: we do not keep a record of the sites you visit, and the log that would produce one is switched off on our servers.
10. Our rights in the app
The app, the name sNova, its design and its code belong to us or to our licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for as long as you comply with these terms. You may not copy, modify, decompile or redistribute the app, except where the law expressly allows it despite this restriction.
11. Liability
The service is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits, or loss of data. Where we are liable, our total liability is limited to the amount you paid us in the twelve months before the event.
Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer under the mandatory law of your country of residence.
12. Apple
This agreement is between you and us, not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide support for the app. If the app fails to conform to any warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. We, not Apple, are responsible for claims relating to the app, including product liability, failure to meet legal requirements, and claims under consumer protection or privacy law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
13. Changes to these terms
We may change these terms. If a change matters to you, we will show a notice in the app before it takes effect. Continuing to use the service after that means you accept the new version. If you do not, stop using the service and cancel any subscription.
14. Governing law
These terms are governed by the law of the Republic of Bulgaria, and disputes are subject to the courts of Bulgaria. If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory rules of your own country, and you may also bring proceedings there.